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Start quoteImportant information regarding product returns, damaged or defective goods
and warranty support for equipment purchased from CaterMarket.
If you wish to return an unused product, CaterMarket must be notified
in writing within 14 business days from the date of invoice.
Returned goods must be unused, complete and in their original packaging,
together with the relevant manuals, warranty cards, accessories and a copy
of the CaterMarket invoice.
Before returning an unused item, please make sure that the following
requirements are met.
The product must not have been used.
The original packaging must be complete and intact.
All manuals, parts and supplied accessories must be included.
A CaterMarket invoice or copy of the invoice is required.
Please Note
The customer is responsible for the cost of returning unused goods to
CaterMarket. CaterMarket reserves the right to apply an
15% handling fee to qualifying unused returns.
All returned goods are subject to inspection before a credit or refund is approved.
If equipment arrives materially damaged or defective,
please contact CaterMarket immediately so that the matter can be assessed.
Written notice of damaged or defective goods must be provided
within 24 hours of delivery.
We recommend keeping the packaging and all supplied documentation
while the matter is being assessed.
Damaged or defective goods must be returned to CaterMarket’s warehouse
within 48 hours after notification.
CaterMarket will inspect the returned goods before determining whether
the matter qualifies for a credit or replacement.
CaterMarket provides a 1-year warranty on qualifying electrical
and gas equipment from the date of sale, subject to the applicable
warranty conditions.
Where applicable, warranty cover includes
parts, labour and travelling costs within a 60 km radius
of the applicable CaterMarket warehouse.
Warranty repairs outside the applicable service radius may be subject
to an additional travelling charge.
Carry-in and countertop equipment is covered by the applicable
1-year warranty.
These items must be taken, at the customer’s cost, to the nearest
CaterMarket service centre or accredited repair agent.
To help our technical team process your warranty query efficiently,
please have the following information available.
Warranty Reference
A warranty query should be logged with CaterMarket so that a reference number
can be issued and the appropriate technical assistance can be arranged.
Warranty cover is subject to correct installation, operation and maintenance
of the equipment.
Equipment requiring professional installation must be installed by
an appropriately qualified technician. Gas equipment must comply with
the applicable gas installation requirements.
Warranty may not apply where damage or failure results from misuse,
incorrect installation, irregular electrical supply, inadequate water supply,
insufficient cleaning, incorrect cleaning chemicals, insufficient ventilation
or unauthorised repairs or modifications.
This page provides a simplified overview. Please refer to CaterMarket’s
full Return & Warranty Policy for complete terms, conditions,
exclusions and procedures.
If you’re unsure whether your query should be handled as a return,
repair or warranty claim, our team is available to assist.
